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WHAT WE DO

At ServicePoint Solutions, we pride ourselves on being more than just experts - we're your trusted advisors in the Salesforce ecosystem. Specialising in Salesforce Sales Cloud, Service Cloud, and Field Service Management, our proficiency spans across pivotal industry verticals: Manufacturing, Health Care, Security, and Facilities Management.

But what truly sets us apart? Our holistic approach. We walk alongside you from the very first step of requirement analysis, through innovative solution design and seamless software integration, all the way to robust data implementation and dedicated managed support. It's not just about delivering a project - it's about crafting digital solutions that resonate with your unique needs.

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SERVICE CLOUD

Stepping into the forefront of customer-service CRM, Salesforce's Service Cloud isn't just a tool - it's a transformative experience. It harnesses the formidable foundation of the Salesforce platform and elevates it with unmatched customer engagement capabilities. What can you expect? Automated service processes, sleek workflows, and curated support articles to empower your customer service agents to reach their full potential.

 

At ServicePoint Solutions, our mission goes beyond integration. We guide your organisation throught the journey while optimising agent productivity. Size? Just a number. Service Cloud's scalability means it thrives irrespective of your business size or customer count. And rest easy with the assurance of Salesforce Cloud's gold-standard security.

 

But that's not all. Experience the twofold benefit of enhanced service quality paired with notable cost savings. Plus, in today's multi-device era, Service Cloud stands out as a cross-channel solution - ensuring your customers always find support, no matter their device of choice.

 

Join ServicePoint Solutions on a journey to redefine customer service excellence.

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SALES CLOUD

At ServicePoint Solutions, our passion lies in ensuring success for our clients, whether in a B2B or B2C landscape.

 

Imagine a single, dynamic platform where every nugget of customer information integrate. Sales Cloud does just that, offering an integrated space where Marketing, Lead Generation, Sales, Customer Service, and Business Analytics converge. Need more functionalities? Dive into Salesforce’s rich AppExchange, a treasure trove of thousands of applications tailored for business needs.

 

But, where does ServicePoint Solutions fit in?

With our deep-rooted expertise in Sales Cloud, we don’t just introduce you to a tool - we transform it into a powerhouse. Our focus? Supercharging sales and amplifying productivity throughout your customer's purchasing journey. Together, we'll craft a Sales Cloud environment that's tailored to your business, integrating intelligent rules that sync with your unique processes and requirements. And once we've built it, our managed rollout strategies ensure a smooth launch, paving the way for your success.

 

With ServicePoint Solutions, the Sales Cloud isn’t just a tool - it’s the future of your sales journey.

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FIELD SERVICE MANAGEMENT

As the winds of the 4th industrial revolution gather momentum, Field Service Management is emerging as a linchpin for modern businesses. At ServicePoint Solutions, we're not just observers of this transformation; we're your trusted navigators in this evolving landscape of business technology.

 

Leveraging the prowess of Salesforce Field Service Lightning, we don't offer one-size-fits-all solutions. Instead, we custom-craft Field Service Management packages that resonate with your business's unique ethos and aspirations.

 

But what truly sets ServicePoint Solutions apart? Our dual expertise. With a rich tapestry of experience from both business and technological domains, we don't just work for you—we work with you. Our mission? To seamlessly transition your operations from paper-based methods to dynamic digital experiences, benefiting both your employees and customers.

 

At ServicePoint Solutions, we don't just chase success; we craft it. And we invite you to succeed alongside us.

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HEALTHCHECK

Unlock the Full Potential of Your Salesforce Investment!

 

With ServicePoint Solutions, it's not just about having Salesforce - it's about harnessing its full power. Our specialised Health Check service delves deep into your current setup, evaluating its performance, aligning it with industry best practices, and pinpointing opportunities to accelerate your business growth and objectives.

 

Post-evaluation, we don’t just stop at insights. We take actionable steps to refine and optimize, ensuring you get unparalleled value from your Salesforce platform.

 

Choose ServicePoint Solutions, and let's maximize every facet of your Salesforce investment together.

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SUPPORT

As Salesforce progresses, so does the potential of your CRM platform. This evolutionary journey introduces a myriad of advanced features and functions, and navigating this landscape can be daunting. Enter ServicePoint Solutions, your guide to effortless transitions.

 

Tailored to align with your unique business requirements, our ServicePoint Solutions managed packages range from on-demand support to comprehensive, fully managed services. This ensures you maximise your Salesforce returns while only investing in what aligns with your true needs.

 

Think of ServicePoint Solutions as an extension of your in-house team, dedicated to driving the optimal ROI from your Salesforce venture.

 

ServicePoint Solutions: Your partner in Salesforce excellence.

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TRAINING

Navigating new business software can be akin to learning a new language, and everyone appreciates a guiding hand through such journeys.

 

At ServicePoint Solutions, we've curated a diverse range of training sessions tailored for both Administrators and Business Users. Regardless of your expertise level or confidence, we're here to elevate your understanding and proficiency with your latest Salesforce product.

 

With flexibility at its core, ServicePoint Solutions offers training modes to fit your preference — be it on-site or virtual. This ensures that every member of your team, irrespective of location, can benefit from our comprehensive sessions.

 

Empower and upskill your team with ServicePoint Solutions. Why settle for baseline knowledge when excellence is within reach?

Services: Services
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