WHAT WE DO!
We deliver the complete project from requirement analysis, solution architecture/design, lifecycle development, software integration, data implementation to managed support to align with your digital needs.
SERVICE CLOUD
What is Service Cloud?
Service Cloud is Salesforce’s offering for the customer-service CRM space. The Service Cloud combines the powerful yet flexible foundation of the Salesforce platform with unrivalled customer outreach capabilities; Automate service processes, streamline workflows and creation of key support articles to support your customer service agents to be the best they can be.
ServicePoint Solutions will help you transform your organisation into a social enterprise while optimising agent productivity. Service Cloud is a truly scalable solution, and will perform regardless of business size or customer number, big or small. All with the piece of mind of continued security of the Salesforce Cloud.
An added bonus along with increased service quality, customer satisfaction and cost reduction. Service Cloud is a cross-channel solution, meaning your customers get the support they need no matter which device they’re using.
Let ServicePoint Solutions take you on your journey of complete customer service satisfaction.
SALES CLOUD
Welcome to Sales Cloud.
Here at Servicepoint Solutions we endeavour to make our clients as successful as possible in any B2B or B2C environment.
Sales Cloud is a fully customisable system which brings all of your customers information together in an integrated platform; Marketing, Lead Generation, Sales, Customer Service and Business Analytics are all possible in one place. If your business requires further applications Sales Cloud provides access to thousands of applications through Salesforce’s own App marketplace; the AppExchange.
With extensive Sales Cloud knowledge and focus on driving sales and productivity improvements throughout the customer buying journey, we are able to build a robust sales system tailored specifically for your business, with intelligent rules built around your business processes and needs. We also offer managed rollout strategies to get your company off the ground and successfully into the Sales Cloud.
ServicePoint Solutions will completely transform your sales journey with the Sales Cloud.
FIELD SERVICE LIGHTNING
Field Service Management is a fast-growing area within modern businesses. As we journey through the 4th industrial revolution, ServicePoint Solutions will guide your business through the seemingly ever developing world of business technology.
We pride ourselves on our ability to create and construct the ideal Field Service Management package for your business using the Salesforce Field Service Lightning platform to do it.
ServicePoint Solutions are here to help your business continually succeed. Our team offers a wealth of experience from within both the business and technological worlds aiding us to become fully immersed within your business and grasp the key elements we need to create your Field Service dream become reality. Throughout this process we aim to support you and your business throughout this transition from a paper to digital experience for employees and customers alike.
We strive for success and want our clients to succeed with us.
HEALTHCHECK
Want to get more out of your Salesforce investment?
Here at ServicePoint Solutions our Health Check service is designed to help you assess the performance of your current implementation, benchmark against best practices and discover opportunities to help your business grow or achieve your objectives faster and more efficiently.
Once our Health Check service is complete we will review and update to maximise your Salesforce investment.
ServicePoint Solutions can help make the most out of your investment.
SUPPORT
As Salesforce evolves so will your business platform. With platform evolution comes new features and functions that can be challenging to keep up to date with, ServicePoint Solutions will make this transition easier for your business.
Our ServicePoint Solutions managed packages are designed to suit your businesses needs, from Ad-hoc support to fully managed services to ensure that you continue to get the most from your investment and only pay for what you truly need.
As your support provider, ServicePoint Solutions will become an addition to your inhouse team, focused on helping you get the ROI you desire from your Salesforce investment.
ServicePoint Solutions, here to help.
TRAINING
Everyone needs a helping hand at times, and learning about new business software is no different.
Here at ServicePoint Solutions we offer a multitude of training sessions for both Administrator and Business Users. Catered for every level of confidence and experience, let ServicePoint Solutions revolutionise your business by increasing your staff members knowledge and confidence in every area of your new Salesforce product.
Training to suit your business, ServicePoint Solutions offer both on-site and online training sessions making training accessible to all.
Upskill your entire business with ServicePoint Solutions.